Terms of Service

1. Agreement to Terms

Welcome to TAVU Wellness Studio. These Terms of Service ("Terms") constitute a legally binding agreement between you and TAVU Wellness Studio ("TAVU," "we," "us," or "our"), governing your access to and use of our website (tavustudio.com), our wellness studio located in Abu Dhabi, UAE, and all related services including but not limited to Pilates classes, recovery treatments, massage therapy, and online booking services.

By accessing our website, creating an account, booking a class, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Definitions

• "Services" means all wellness services offered by TAVU, including Reformer Pilates classes, breathwork sessions, contrast therapy, massage treatments, and any other services we may offer
• "Client," "you," or "your" refers to any individual who accesses our website or uses our Services
• "Booking" means any reservation made for a class, session, or treatment
• "Membership" means any class package, subscription, or membership plan purchased
• "Studio" means our physical premises located at Al Raha Blvd, Al Seef, Abu Dhabi

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age (or have parental/guardian consent for clients aged 16-17)
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete information when creating an account or making bookings
• Not have any medical conditions that would make physical exercise or treatments unsafe without clearance from a healthcare provider

4. Account Registration

To book classes and access certain features, you may need to create an account through our booking partner, Mindbody. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

5. Bookings, Cancellations, and No-Shows

5.1 Class Bookings

• All bookings are subject to availability
• Bookings can be made through our website, Mindbody app, or by contacting us directly
• Please arrive at least 10 minutes before your scheduled class
• Late arrivals may not be permitted to join the class for safety reasons, and this will be treated as a no-show

5.2 Cancellation Policy

• Classes: Cancellations must be made at least 12 hours before the scheduled class time to avoid penalty
• Recovery Treatments: Cancellations must be made at least 24 hours before the scheduled appointment
• Late Cancellations: Cancellations made after the deadline will result in the class/session being deducted from your package or charged in full

5.3 No-Show Policy

Failure to attend a booked class or appointment without cancellation will be treated as a no-show. No-shows will result in the full deduction of the class/session from your package or full charge.

5.4 Studio Cancellations

We reserve the right to cancel or reschedule classes due to instructor illness, low enrollment, or unforeseen circumstances. In such cases, you will be notified as soon as possible and your class credit will be restored or rescheduled.

6. Pricing and Payment

6.1 Pricing

• All prices are listed in UAE Dirhams (AED) and are inclusive of VAT where applicable
• We reserve the right to modify prices at any time, but changes will not affect existing confirmed bookings or active memberships

6.2 Payment

• Payment is required at the time of booking unless otherwise agreed
• We accept major credit cards, debit cards, and other payment methods as indicated on our website
• All payments are processed securely through our payment partners

6.3 Refunds

• Class packages and memberships are generally non-refundable
• Refund requests for exceptional circumstances will be reviewed on a case-by-case basis
• Approved refunds will be processed within 14 business days

6.4 Package Expiry

Class packages have an expiration period as specified at the time of purchase. Unused classes will expire at the end of the validity period and cannot be refunded, extended, or transferred unless otherwise stated.

7. Health and Safety

7.1 Health Declaration

By participating in our Services, you confirm that:

• You are in good physical health and have no medical conditions that would prevent safe participation
• You have consulted with a healthcare provider if you have any health concerns
• You will inform our staff of any injuries, health conditions, or pregnancy before each session
• You understand that physical activity carries inherent risks

7.2 Assumption of Risk

You acknowledge that participation in physical activities, including Pilates, breathwork, contrast therapy, and massage, involves inherent risks of injury. By using our Services, you voluntarily assume all risks associated with such activities.

7.3 Studio Rules

While at our Studio, you agree to:

• Follow all instructions from our instructors and staff
• Use equipment properly and only as instructed
• Maintain personal hygiene and wear appropriate workout attire
• Respect other clients and maintain a peaceful environment
• Not attend if you are feeling unwell or have contagious symptoms
• Keep mobile phones on silent and refrain from calls during sessions

8. Limitation of Liability

To the fullest extent permitted by UAE law:

• TAVU shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services
• TAVU shall not be liable for any injury, loss, or damage to personal property unless caused by our gross negligence
• Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim
• TAVU is not responsible for any valuables left unattended at the Studio

These limitations do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UAE law.

9. Intellectual Property

All content on our website and materials used in our Services, including but not limited to:

• The TAVU name, logo, and branding
• Website design, text, graphics, images, and videos
• Class content, routines, and methodologies
• Software, source code, and functionality

are owned by or licensed to TAVU and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

10. Prohibited Conduct

You agree not to:

• Use our Services for any unlawful purpose
• Harass, intimidate, or behave inappropriately toward staff or other clients
• Record or photograph sessions without permission
• Bring outside food, beverages, or prohibited items into the Studio
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our website in any way that could damage, disable, or impair the site
• Resell or transfer your class packages or membership without authorization

Violation of these rules may result in immediate termination of your membership without refund.

11. Termination

We may suspend or terminate your access to our Services at any time if:

• You breach any provision of these Terms
• You engage in conduct that we deem harmful to other clients, staff, or our business
• We are required to do so by law
• We decide to discontinue providing Services

Upon termination, any unused classes or credits may be forfeited depending on the circumstances.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on our website with an updated "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the modified Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Emirate of Abu Dhabi and the applicable federal laws of the United Arab Emirates.

Any disputes arising from these Terms or your use of our Services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be submitted to the competent courts of Abu Dhabi, UAE.

15. Force Majeure

TAVU shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, civil unrest, power failures, or telecommunications failures.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and TAVU regarding your use of our Services and supersede all prior agreements and understandings.

18. Contact Us

If you have any questions about these Terms or our Services, please contact us: